Shipping policy

TRUMAX SHIPPING POLICY

Simple, secure and reliable shipping for every TRUMAX order.

01. ORDER PROCESSING TIME

All orders are generally processed within 2–3 business days after the order is successfully placed.

Orders are processed and dispatched on business days only. Orders are not normally processed or dispatched on Sundays and public holidays.

During high-demand periods, promotional campaigns, festive seasons or an unusually high volume of orders, processing may take a little longer than usual. We appreciate your patience and will make reasonable efforts to dispatch your order as soon as possible.

02. SHIPPING & DELIVERY

Once your order has been dispatched, it will be handed over to our shipping/courier partner for delivery.

Delivery timelines may vary depending on your delivery location, courier service, weather conditions, public holidays and other circumstances beyond our control.

Actual delivery time may therefore vary from the estimated timeline shown at checkout or communicated after dispatch.

03. CASH ON DELIVERY (COD)

A Cash Collection Charge of ₹199 is applicable on all Cash On Delivery (COD) orders.

This charge is applicable to COD orders and is non-refundable.

04. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has been dispatched, you will receive a Shipment Confirmation containing your tracking details, where available.

Your tracking information may take up to 24 hours to become active after dispatch.

You can use the tracking details provided to check the latest status of your shipment with the respective courier partner.

05. DELIVERY DELAYS

While we work with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

High order volumes
Courier service delays
Weather conditions
Public holidays
Remote or difficult-to-service locations
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team with your order details so that we can assist you.

06. DAMAGED SHIPMENTS

If your package appears damaged, opened, tampered with or significantly affected during transit, please contact us as soon as possible after delivery.

Please keep the following:

Outer packaging
Shipping label
Product packaging
Damaged product/items

Where required, photographs or other information may be requested to help us investigate the issue with the shipping partner.

07. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Please make sure that your shipping address, mobile number and other delivery details are accurate before placing your order.

TRUMAX SUPPLEMENT may not be responsible for delivery delays, failed deliveries or additional shipping costs resulting from incorrect, incomplete or outdated information provided by the customer.

08. NON-DELIVERY / RETURN TO ORIGIN

If a shipment cannot be delivered due to an incorrect address, unavailable recipient, repeated delivery attempts, refusal to accept the package or other circumstances attributable to the customer, the shipment may be returned to the sender by the courier partner.

Any re-shipping or additional charges, where applicable, may be communicated separately before a shipment is re-dispatched.

09. SHIPPING SUPPORT

If you have any questions regarding your shipment, tracking information or delivery status, please contact our support team with your Order ID and registered contact details.

NEED HELP WITH YOUR ORDER?

Our support team is here to help you with shipping and delivery related queries.

info@trumaxsupplement.com

10. IMPORTANT NOTE

Shipping and delivery timelines are estimates and may vary depending on the destination and courier network.

By placing an order with TRUMAX SUPPLEMENT, you acknowledge and agree to the shipping terms outlined above.

TRUMAX SUPPLEMENT reserves the right to update this Shipping Policy from time to time to reflect changes in our shipping process, courier services or applicable requirements.